Services built for
245D providers
Online training, compliance documents, and hands-on consulting — everything your agency needs to launch, operate, and stay compliant.
245D & PSR Compliance Training
All courses are delivered through CareCertify.net — our online LMS platform built specifically for Minnesota 245D waivered service providers. Courses are self-paced, narrated, and include competency quizzes and completion certificates.
Every course maps directly to MN Statutes Chapter 245D and MN Rules Chapter 9544. When DHS updates requirements, we update the curriculum and notify your agency.
- ✓ Completion certificates for every course
- ✓ LMS tracking & compliance reports
- ✓ 24/7 on-demand access
- ✓ Per-seat or agency subscription pricing
- ✓ Annual training auto-enrollment available
Policy Manuals & Employee Handbooks
DHS-aligned documents your agency needs to operate. Every template is fully editable, professionally formatted, and ready for your licensor review.
245D Policy & Procedure Manual
A complete, DHS-formatted policy manual covering all required 245D policy areas. Used by licensors during your inspection — this needs to be right.
Includes
- All required 245D policy sections
- Service recipient rights policies
- Maltreatment reporting procedures
- Incident management policies
- Medication administration policies
- Emergency & safety procedures
- Branded with your agency name & logo
Employee Handbook Template
A comprehensive HR handbook covering all policies, procedures, and expectations for home care and 245D agency employees.
Includes
- Hiring & onboarding policies
- Code of conduct & ethics
- Attendance & time-off policies
- Disciplinary procedures
- Background study requirements
- Employee acknowledgment forms
- Job description templates
Policy Manual + Employee Handbook Bundle
Both documents together at a discount. Everything you need for a compliant, organized agency from day one. Delivered as separate editable Word files, fully customized to your agency.
Business Consulting
CareCertify consulting helps Minnesota 245D agencies stay compliant, navigate the current DHS licensing moratorium, and position for growth when the moratorium lifts in January 2028.
DHS is not accepting new 245D license applications during this period. New agency startup consulting is not available. Our consulting packages are designed for the current moratorium environment — exception process navigation, compliance audits, and moratorium lift readiness planning.
245D Compliance & Moratorium Readiness Package
For agencies navigating the moratorium — whether you’re an existing provider needing a compliance audit, a cancelled applicant exploring the exception process, or positioning for the 2028 moratorium lift. Includes exception process assessment, compliance audit, policy review, moratorium lift readiness plan, and 3 months post-engagement support.
Compliance Audit & Review
Full operational audit including personnel files, training records, service agreements, and documentation practices. Written report with corrective action recommendations.
HR Systems Setup
Payroll software configuration, benefits administration setup, onboarding workflows, background study process documentation, and technology recommendations.
Technology & Software Setup
EMR/EHR selection and configuration, EVV setup, billing software, and full tech stack recommendations tailored to your agency size and service mix.
Insurance & Bonding Guidance
Review of general liability, professional liability, and employee dishonesty bond requirements for 245D providers. Broker referrals and coverage recommendations.
Hourly Consulting
General business consulting for home care agencies and startups. HR, operations, compliance, technology, or anything else you need — billed by the hour, no minimums.
Not sure where to start?
Tell us about your agency and we’ll point you to exactly what you need — no upselling, no pressure.