Straight answers

Client intake and the full 245D intake packet, review and annual-review tracking, service authorization reading, AI drafting of CSSP addenda and IAPPs, e-signatures, scheduling, secure messaging, employee files and hiring forms, insurance and bond tracking, auditor access, and CareCertify training — in one login. Payroll is in early access.

Yes. Each agency runs training only, compliance software only, or both, and can add modules later without moving data.

Yes. Intake and orientation packets can be signed on an iPad with the client or caregiver, and everything works on phones, tablets and computers.

Staff log in from any phone to update their federal and Minnesota W-4 and direct deposit, change contact details, request earned sick and safe time or time off, report incidents and payroll errors, upload timeslips, take training, download certificates and see their own documents. With payroll (early access), their pay stubs post there too.

Yes. Your legal name, license number, designated manager, grievance and maltreatment reporting contacts and logo are merged into every generated document.

The AI reads the case manager's support plan and drafts the CSSP addendum and IAPP. Every draft must be reviewed and finalized by qualified staff before use.

Yes. Completing a course opens next year's requirement on the same anniversary, and the 72-hour maltreatment reporting training is assigned when a caregiver is linked to a client.

The caregiver. Records are person-owned and follow the employee, and agencies are granted access to their own staff's records.

Yes. Prior training can be recorded with its original completion date so staff are not retrained unnecessarily.

Training only is $99, $199 or $249.99 per month; training plus compliance software is $199, $299 or $399 per month, for up to 20, up to 100, or unlimited employees, on a one-year agreement.

Payroll is in early access for Minnesota agencies. It covers federal and Minnesota payroll only. Request early access and we will confirm fit and pricing.

Certify245D runs on Google Cloud under a signed Business Associate Agreement, with database-enforced tenant isolation, role-based access and audit logging. HIPAA compliance also depends on your own agency's policies and practices.

Grant auditor access: read-only, limited to the clients and employees you choose, with an expiry date. Views are recorded in the audit log.

DHS's temporary 245D licensing moratorium runs from January 1, 2026 to an anticipated December 31, 2027, pausing new 245D applications and added services. Exceptions go through county, tribal or regional liaisons only.

The license holder. Certify245D, CareCertify and our consulting support your compliance, but responsibility for meeting 245D and DHS requirements stays with the licensed agency.